Terms and Conditions of Sale.

1. Legal Notice

This website, www.indigoroc.eu , is operated by Indigo Roc, registered in France under the SIRET number 922583190 and located at 809 Route des Claux, 46200, Le Roc, France.

  • Contact Information:

    • Email: indigoroc@yahoo.com

2. Scope of Application

These Terms and Conditions of Sale (hereinafter referred to as “T&Cs”) govern all sales transactions made through the Site. By placing an order, you confirm your acceptance of these T&Cs without reservation.

These T&Cs are available in French and English and are subject to French law.

3. Products

  • Handmade Nature: Each piece of jewellery is handcrafted, which may result in slight variations in size, colour, and finish. These variations are part of the uniqueness of handmade products and are not considered defects.

  • Product Descriptions: We make every effort to ensure that the descriptions and images of our products are accurate. However, slight differences may occur due to screen settings or photography and suppliers of materials definitions.

4. Prices

  • All prices are displayed in euros and include VAT (Value Added Tax) where applicable.

  • Shipping costs and any applicable customs duties for international orders are not included in the product price and are displayed separately during checkout.

5. Ordering Process

  • Placing an Order: To purchase an item, add it to your cart and complete the checkout process. By confirming your order, you enter into a binding agreement to purchase the selected product(s).

  • Order Confirmation: You will receive an email confirmation upon successful payment. If you do not receive this email, please contact us.

  • Stock Availability: All products are subject to availability. In the rare event of stock issues, we will notify you promptly and offer a full refund or a suitable alternative.

6. Payment

  • We accept payments via credit/debit cards.

  • All transactions are secure and encrypted to protect your payment details.

7. Delivery

  • Shipping Locations: We deliver worldwide.

  • Processing Time: Orders are typically processed and shipped within 2-3 business days.

  • Delivery Time: Delivery times vary based on the destination and selected shipping method. Estimated delivery dates will be provided during checkout.

  • Customs Duties and Taxes: International customers are responsible for any customs duties, taxes, or fees incurred during delivery.

8. Right of Withdrawal

As per EU consumer law, you have the right to withdraw from the purchase contract within 14 days of receiving your order, without providing a reason.

  • To exercise this right, you must notify us by email at IndigoRoc@yahoo.com within the withdrawal period.

  • Returned items must be in their original condition, unworn, and with all original packaging.

  • Return shipping costs are the customer’s responsibility unless the item is defective.

For more information, please see our Return Policy.

9. Liability

  • We are not liable for delays or non-performance due to events beyond our control (e.g., natural disasters, strikes, or transportation issues).

  • While we take great care in packaging, we are not responsible for damages caused during transit by third-party carriers.

10. Warranty

In accordance with French law, all products are covered by the following legal guarantees:

  • Legal Guarantee of Conformity (Articles L217-4 to L217-14 of the French Consumer Code): Ensures that the product conforms to the contract and is free from defects at the time of delivery.

  • Legal Guarantee Against Hidden Defects (Articles 1641 to 1649 of the Civil Code): Covers defects that render the product unfit for its intended use.

To invoke these guarantees, please contact us at IndigoRoc@yahoo.com with proof of purchase and details of the issue.

11. Intellectual Property

All content on the Site, including images, designs, and text, is protected by intellectual property laws and remains the exclusive property of Indigo Roc. Unauthorised reproduction or use is prohibited.

12. Dispute Resolution

If you encounter any issues, we encourage you to contact us directly at IndigoRoc@yahoo.com. We are committed to resolving disputes amicably.

For EU customers, you may also use the European Online Dispute Resolution (ODR) platform, accessible here.

13. Governing Law

These T&Cs are governed by French law. Any disputes will be subject to the exclusive jurisdiction of the courts in Indigo Roc, 809 Route des Claux, 46200, Le Roc, France.

14. Changes to the T&Cs

We reserve the right to update or modify these T&Cs at any time. The applicable version will be the one in effect at the time of your order.

15. Contact Us

If you have any questions about these T&Cs or need assistance with your order, please reach out to us at:

  • Email: indigoroc@yahoo.com