FAQ
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Can I wear my jewellery whilst Swimming?
We strongly recommend that you do not wear your jewellery whilst swimming. Our products are hand made and are considered precious.
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Do you offer gift packaging?
To reduce our impact on this fragile planet we do not offer gift packaging per se. Our packing is made of recycled carton, stamped with ink and sealed in a clear plastic bag so as to protect your purchase from damage in transit. We do however supply (FOC)a small fabric pouch for you to either store your purchase in so as to or present your jewellery is purchased as a gift.
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What sort of paper is used to make your resin items?
Basically, any paper that is about to be thrown into the trash! We have used envelopes, old birthday cards, newspapers, packaging wrap and postcards. We love to recycle and experiment with all sorts of materials and continue to do so. So, consider signing up to our news letter so that you’ll be notified when something new crops up.
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Can I supply my own paper for you to make me something with?
This service is not available at the moment but in time, it will be, therefore we suggest that you join up for our news letter for notification of this service.
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If I don't like the chain length of a necklace, can it be altered?
Yes, a chain can be shortened but prior notice must be given before we ship it out. A longer chain can be supplied but it may not match the weight of the original chain shown on line.
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How do I care for my jewellery
We suggest that you keep your jewellery looking pristine by storing it in a jewellery box when not being worn.
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What guarantee do you give?
Our guarantee.
Each piece of jewellery is made using non precious materials and crafted with attention to detail. We stand by the workmanship of our product and want you to feel confident in your purchase.
If your jewellery arrives damaged defective due to a fault in craftsmanship within 30 days of purchase, we will gladly repair or replace if for free of charge. Please note that normal wear, misuse, or exposure to water and chemicals may affect the longevity of the materials and are not covered under this guarantee.
Your satisfaction means everything to us- if you have concerns, please reach out and we’ll do our best to make it right.